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Cherokee Mountain Cabins Terms & Conditions

Cherokee Mountain Cabins Terms & Conditions

RESERVATION AGREEMENT/POLICIES:
The balance of your reservation must be paid eight (8) days prior to your arrival date. If you would like to use a different credit card for the balance, please call the office. Any reservations not paid in full prior to five (5) days of your arrival date will be cancelled and all monies received will be forfeited.

Please verify that your reservation is correct and you understand and agree to all policies. All reservations are assumed to be correct unless we are notified, in writing, within 24 hours of booking. You will be responsible for the complete reservation as confirmed.

Information regarding the individual cabins is believed to be accurate. While we have made every effort to ensure that all of the information on Cherokee Mountain Cabins website is current, the possibility of errors and omissions does exist. We are happy to answer any questions or confirm any information or before you confirm your reservation.

All discounts will be verified for eligibility. Only one discount can be applied per reservation.

Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Any remaining balance on gift certificates may be used at a later stay up to the expiration date. Gift certificates are non-refundable and may not be redeemed for cash.

CANCELLATION AND REFUND POLICY:
All cancellation requests must be made in writing. We recommend that you email us at info@cherokeemountaincabins.com. Please include your reservation number and the last four digits of credit card used to make reservation.

You may cancel your reservation up to forty five (45) days prior to your arrival date for a refund, less the nonrefundable $35.00 reservation fee and 10% of the room total. Where possible, refunds will be issued to the card used for the original purchase. In the event that a check has to be issued, please allow 7 to 10 business days for processing.

In the event that you (1) cancel within forty five (45) days prior to your arrival date, (2) shorten your stay, or (3) check out early, you are responsible for the cost of the entire reservation and any unpaid balance will be collected upon notice of cancellation. In the event that you must cancel within forty five (45) days prior to your arrival date due to force majeure, we will issue a one time gift certificate for the full amount of your reservation, which must be used within ninety days of your original arrival date.

All ancillary services (Professional Chef or Massage Therapist), once confirmed, are nonrefundable fees that can not be refunded within forty five (45) days prior to your arrival date.

Rate adjustments are not made for inconvenience due to construction, road repairs, early departures, delayed arrivals or reducing the number of nights reserved. No refunds or reschedules are permitted due to inclement weather. Cherokee Mountain Cabins reserves the right to move a Guest to a cabin of equal or greater value if a Guest’s selected cabin should become unavailable due to unforeseen circumstances prior to Guest’s arrival.

PROPERTY RULES:
Guests may be assessed a $125.00 cleaning fee for any cabin left in excessive disarray.

You, the Guest, agree that the premises shall be occupied by no more than the number of people paid for and stated herein and not to exceed fire ratings. Occupancy is limited to registered guests only. Absolutely no overnight guests are allowed. Occupancy by more than the stated number of guests will result in termination of the rental and forfeiture of all rental fees and deposits. Please notify the office at least 24 hours prior to arrival if your guest count changes.

Smoking
All of the cabins at Cherokee Mountain Cabins are non-smoking. The entirety of each cabin is a designated non-smoking/non- vaping. Smoking is permitted on the outside deck area(s). Smoking inside the cabins will result in immediate termination of your rental and forfeiture of all rental fees and deposits. In addition, a $250 cleaning fee will charged to your credit card.

Pets
PETS ARE PERMITTED IN SPECIFICALLY DESIGNATED CABINS ONLY. In the event you are in a pet free cabin, please call for help in making arrangements to board your pet. Any unauthorized pets found on the property during your stay will incur a $250 cleaning fee and result in immediate termination of cabin rental.

Hot Tubs
Hot Tubs are to be used at Guests’ own risk. Please refer to the safety instructions located at each cabin posted near the hot tubs. Use of soaps, bath oils, bubble baths and other products are forbidden, as these products cause damage to the filters and may cause the pump to malfunction. A service fee will be assessed if any additives are found be used during a Guest’s stay.

Off Road Vehicles/Firearms Prohibited
Firearms of any kind, bows, or crossbows are not to be brought inside the cabin or used on the premises. This will result in immediate termination of the rental and forfeiture of all rental fees and deposits.

DISCLAIMERS:
You, the Guest, acknowledge and understand that each and every guest or guardian is solely responsible for any accident or injury to said person while on the property, and neither the property owner nor Cherokee Mountain Cabins accepts any legal or financial responsibility. Guests and guardians assume all risk of injury or other loss resulting from any recreational activity. You, the Guest, hereby agree to indemnify and hold Cherokee Mountain Cabins and/or the property owner harmless from any and all claims, including those of third parties, arising out of or in any way a result of the your use of the premises or items therein.

You acknowledge and understand that you are financially responsible for any and all property damage that may occur during the stated rental period which can reasonably be attributed to your negligence or abuse.

You, the Guest, acknowledge and understand that each guest or guardian is solely responsible for any loss by any person while on the property, including loss of money, jewelry or any other personal item. Should a lost item be found by housekeeping, it can be returned to guest with a minimum service charge of $25.00.

Cherokee Mountain Cabins is not responsible for the failings of any other vendor or provider due to said vendor or provider's error or service interruption (e.g. electricity, water, gas, telephone, and internet). Cherokee Mountain Cabins cannot guarantee against mechanical failure of heating/air-conditioning, hot tubs, televisions and components, satellite receivers, or other any appliances. Guests should promptly report any equipment failure.